Terms and conditions

Last update: September 20, 2026

Welcome to María Dager. These Terms and Conditions govern access, browsing, and use of our online store, as well as purchases made through it.

By using this website or making a purchase, the user declares that they understand and accept these Terms and Conditions, without prejudice to the inalienable rights that correspond to them as a consumer in accordance with current Colombian legislation.

1. PROVIDER IDENTIFICATION

The María Dager online store is operated by:

MARIA DAGER S.A.S.
Tax ID (NIT): 901.713.410
Address: Centro Comercial Buenavista 1, First floor – Local 152
City: Barranquilla, Colombia
Phone / WhatsApp: 324 270 9084
Email: joyas@mariadager.com

2. PRODUCTS

María Dager sells jewelry pieces made from materials such as 18K gold, diamonds, Colombian emeralds, and other precious stones, in accordance with the characteristics indicated in each product's description.

Photographs are intended to represent the pieces as faithfully as possible. However, due to the inherent characteristics of natural stones, there may be variations in hue, inclusions, appearance, and other natural particularities between one piece and another.

Information regarding materials, sizes, features, and other relevant specifications will be available in each product description where applicable.

3. PRICES AND PAYMENT METHODS

All prices published in our online store are expressed in Colombian pesos (COP) and include applicable taxes where appropriate.

Payments made through our online store are processed using Wompi, an electronic payment platform.

The available payment methods will be those enabled by Wompi at the time of purchase.

Shipping costs will be informed separately before finalizing the purchase. Currently, domestic shipments have a flat rate of $35,000 COP.

Wompi maintains its own terms and data processing policy for the information it processes as a payment platform.

4. ORDERS AND AVAILABILITY

The receipt and processing of an order are subject to the availability of the piece and the correct approval of the payment method.

Once the purchase is made, the customer will receive the information corresponding to their order via the contact details provided during the purchase process.

In the event that any circumstance arises that prevents an order from being processed, María Dager will contact the customer using the provided information.

5. SHIPPING

María Dager ships throughout Colombia via Coordinadora, with a flat rate of $35,000 COP.

All our shipments are insured.

Orders are dispatched within 3 to 4 business days, unless the specific characteristics of a piece or a custom order require a different timeframe, which will be communicated to the customer.

Transit times after dispatch may vary depending on the destination and the courier's conditions.

6. RIGHT OF WITHDRAWAL

For purchases made through our online store, the consumer may exercise the right of withdrawal within five (5) business days following the delivery of the product, provided that this right is legally applicable.

The consumer must return the product by the same means and in the same condition in which it was received. Transportation costs and other expenses derived from the return due to the exercise of the right of withdrawal will be borne by the consumer.

In cases of electronic commerce, when the withdrawal is applicable, the refund of money may not exceed fifteen (15) calendar days from the moment the consumer has exercised the right and complied with the legally established obligations for doing so.

Pieces made to the consumer's specifications or clearly personalized fall under the legal exceptions to the right of withdrawal.

7. SIZE EXCHANGES

If you need to request a size exchange, you may contact our team via joyas@mariadager.com, WhatsApp, or other María Dager communication channels.

When the exchange is requested exclusively for size reasons and does not correspond to a defect covered by the legal warranty, transportation costs will be borne by the customer.

The ability to perform an exchange or adjustment will be subject to the specific characteristics of each piece.

8. WARRANTY AND DEFECTS

All pieces sold by María Dager are subject to the legal warranty applicable under current Colombian legislation.

If a customer identifies a possible defect upon receiving a piece, they must contact María Dager via joyas@mariadager.com, WhatsApp, or our other service channels to initiate the review process.

When, after the corresponding review, the warranty is found to be applicable due to a legally covered defect, María Dager will cover the necessary transportation costs to manage the case.

The rights derived from the legal warranty are not limited by commercial exchange or return policies.

9. CUSTOM PIECES

Pieces created according to the customer's specific requirements, including personalized designs, modifications, or other specially requested features, are considered custom pieces.

By their nature, these pieces do not allow for exchanges or returns based on personal preference and are exempt from the right of withdrawal when they meet the conditions established by Colombian legislation.

This condition does not limit the consumer's rights derived from the legal warranty in the event that a covered defect occurs.

10. PAYMENT REVERSAL

When a purchase is paid for using an electronic payment instrument, the consumer may request a payment reversal in the events and according to the procedure established by Colombian legislation.

The scenarios contemplated by law include cases of fraud, unsolicited transactions, non-receipt of the product, receipt of a product different from the one requested, or a defective product.

11. INTELLECTUAL PROPERTY

The contents present on this website, including the María Dager brand, logos, symbols, photographs, designs, texts, graphic elements, and other content, are protected by applicable intellectual property regulations.

Access to the site does not grant authorization to reproduce, modify, distribute, commercially exploit, or use such content without prior authorization from the respective rights holder.

12. SITE INFORMATION

María Dager strives to keep the information published about products, prices, availability, and services updated and accurate.

Promotions, discounts, benefits, or offers will be subject to the conditions and validity periods informed for each case.

No provision contained in these Terms and Conditions may be interpreted as a waiver or limitation of the inalienable rights granted to consumers by Colombian legislation.

13. CONTACT

For inquiries related to purchases, shipments, exchanges, warranties, or these Terms and Conditions, you can contact: